If you need care right away and you want to use an Urgent Care, call your Primary Care Physician (PCP) first to direct you to an Urgent Care that is contracted with your medical group. If you cannot reach your PCP, you may go to an Urgent Care that is contracted with your medical group.
When your in-network providers are temporarily unavailable or not accessible, urgently needed services may be provided by network providers or by out-of-network providers.
If you need additional information, contact our Member Care Team at 800-251-8191 or TTY 711.
Contact us from October 1 – March 31, 8 am – 8 pm, 7 days a week. We are closed on Thanksgiving and Christmas day. Contact us from April 1 – September 30, 8 am – 8 pm, Monday – Friday. We are close federal holidays. When we are closed you have the option to leave a message. Messages received will be returned within one (1) business day.